In short
- Free trials cost nothing and end on their own. Nothing is charged unless you choose to pay.
- Plans are paid in advance, for the period you choose. You can cancel any time, and you won't be charged again.
- New to Prospekt? If it isn't right for you, cancel within 7 days of your first payment for a full refund.
- Duplicate or mistaken charges are always refunded in full.
- Approved refunds are sent within 5 to 7 working days, to the way you paid.
Free trials
A free trial gives you the full product for the time agreed with you. It needs no payment, and it ends on its own: it never turns into a paid plan unless you agree to a plan and pay for it. We remind you before it ends.
Paying for a plan
Plans are for a number of users and a period, usually 1, 2, 3, 6 or 12 months, or as agreed with you. You pay in advance for the whole period. Prices are before GST; where a GST bill is issued, GST is added at the rate in force.
You can pay by UPI, bank transfer or through our payment gateway. When your payment is recorded we email you the details: your plan, users, validity and the amount paid.
Renewals
We email your account's contact 7 days and 1 day before your plan ends, so you can renew without a break.
If you set up automatic payments, your plan renews on its renewal date until you cancel. You can stop automatic payments any time before the renewal date, and you won't be charged again.
If a plan ends without being renewed, your team can't sign in until it's renewed, but everything is kept exactly as it was (see Your data).
Cancelling
You can cancel any time. Write to support@prospekt.co.in from your account's email address, or call or WhatsApp us on +91 91026 46972. Tell us the account name, and whether you want it to stop at the end of the period you've paid for or be closed now.
Once cancelled, nothing more is charged. Your team keeps full access until the end of the period already paid for. Apart from the cases below, the unused part of a period isn't refunded.
To need fewer users, tell us before your renewal and the next period is for fewer.
When we refund
Your first plan
If you're new to Prospekt and it isn't right for you, cancel within 7 days of your first payment and we refund it in full. This is for an account's first paid plan, once.
Charges that shouldn't have happened
A duplicate payment, a wrong amount, or a charge after you had cancelled is refunded in full.
If money left your account but the payment failed, your bank usually reverses it on its own within 5 to 7 working days. If it doesn't, write to us with the details and we'll help.
Extra users
Users added part-way through a period are charged for the rest of that period, and aren't refunded once they're active. You can reduce the number at your next renewal.
If we end the service
If we stop providing the service to you for a reason other than a breach of our Terms of use, we refund the unused part of your period.
Marketing services
For services we run for you, like ad management, content, websites and software, what you pay for work not yet started is refunded in full; work already started or delivered isn't refunded. Where a signed proposal or agreement sets different terms, that agreement applies.
Money for ad budgets paid to Meta, Google or other platforms is governed by those platforms' own terms and isn't refunded by us. Any unspent ad budget we hold for you is returned.
How refunds are paid
- Write to support@prospekt.co.in with the account name, the payment date, the amount and the payment reference.
- We reply within 2 working days to confirm, or to explain if a refund doesn't apply.
- Approved refunds are sent within 5 to 7 working days, to the way you paid: to the same UPI ID, card or account. For payments by bank transfer, to the account it came from.
Your bank may take a few more days to show it. Where a GST bill was issued, the GST is refunded with it and we issue a credit note.
How the service is delivered
Prospekt is an online service: there is nothing to ship. Once your account is set up, every person on it receives an email with where to sign in and a temporary code, usually within 1 working day of your payment or of agreeing a trial. You use it at the web address in that email or in the Prospekt app.
Marketing services start as agreed with you, on the dates in your proposal.
Your data
While your plan is active you can export your leads at any time. When a plan ends, your data is kept as it was, so you can renew and carry on. If you close your account, your data is erased within 30 days of your request, as set out in our Privacy policy and on Data deletion.
Questions
Write to support@prospekt.co.in, or call or WhatsApp +91 91026 46972, Monday to Saturday, 10 am to 7 pm IST. More ways to reach us are on our Contact page.
These terms are part of our Terms of use, and are offered by MYNEXTADDRESS.